*{box-sizing:border-box;margin:0}:root,:root[data-theme=light]{--bg: #f6f8f6;--card: #ffffff;--card2: #f9fafb;--border: #e5e7eb;--text: #111827;--muted: #6b7280;--green: #16834a;--green-strong: #116639;--green-soft: #eaf5ee;--amber: #b45309;--amber-soft: #fef3c7;--red: #dc2626;--red-soft: #fee2e2;--blue: #1d4ed8;--blue-soft: #dbeafe;--bubble-in: #f3f4f6;--bubble-bot: #e7f6ec;--bubble-agent: #dbeafe;--shadow: 0 1px 3px rgba(16, 24, 40, .07), 0 1px 2px rgba(16, 24, 40, .04);--on-green: #ffffff}:root[data-theme=dark]{--bg: #0e1412;--card: #171e1a;--card2: #1d2520;--border: #2a332d;--text: #e7ebe8;--muted: #98a29b;--green: #2fbf71;--green-strong: #27a35f;--green-soft: #12321f;--amber: #f5b04b;--amber-soft: #3a2c10;--red: #f87171;--red-soft: #3b1717;--blue: #8ab4f8;--blue-soft: #16294a;--bubble-in: #222b26;--bubble-bot: #143823;--bubble-agent: #17305a;--shadow: 0 1px 3px rgba(0, 0, 0, .45);--on-green: #06170e}html,body,#root{height:100%}body{font-family:Inter,Segoe UI,system-ui,sans-serif;background:var(--bg);color:var(--text);font-size:14px}button{cursor:pointer;font:inherit;color:inherit}input,select,textarea{font:inherit;background:var(--card);border:1px solid var(--border);color:var(--text);border-radius:10px;padding:8px 12px}input:focus,select:focus,textarea:focus{outline:2px solid var(--green);outline-offset:-1px}code{background:var(--card2);border:1px solid var(--border);border-radius:6px;padding:1px 6px;font-size:12px}.muted{color:var(--muted)}.small{font-size:12px}.error{color:var(--red);font-size:13px}.pad{padding:16px}.spacer{flex:1}h1,h2,h3,label{font-weight:600}.app-header{display:flex;align-items:center;gap:18px;row-gap:10px;flex-wrap:wrap;padding:12px 22px;background:var(--card);border-bottom:1px solid var(--border)}.brand-block{display:flex;align-items:center;gap:10px;flex-shrink:0}.brand-logo{width:36px;height:36px;border-radius:50%;background:var(--green);color:var(--on-green);display:grid;place-items:center;font-size:17px;flex-shrink:0}.brand-title{font-weight:700;font-size:15px;white-space:nowrap}.brand-tenant{color:var(--muted);font-weight:500}.nav-pills{display:flex;gap:6px;flex-wrap:nowrap;flex-shrink:0}.nav-pill{border-radius:999px;padding:7px 16px;text-decoration:none;color:var(--muted);font-weight:500;border:1px solid transparent;white-space:nowrap;flex-shrink:0}.nav-pill:hover{background:var(--card2);color:var(--text)}.nav-pill.active{background:var(--green-soft);color:var(--green);border-color:var(--green);font-weight:600}.hdr-right{display:flex;align-items:center;gap:10px;flex-shrink:0;flex-wrap:nowrap}.hdr-right select,.hdr-right input{flex-shrink:0}.hdr-btn{border-radius:999px;border:1px solid var(--border);background:var(--card);padding:7px 14px;font-size:13px;white-space:nowrap;flex-shrink:0}.hdr-btn:hover{background:var(--card2)}.hdr-user{display:flex;align-items:center;gap:8px;flex-shrink:0;white-space:nowrap}.link{background:none;border:none;color:var(--muted);padding:4px}.link:hover{color:var(--green)}.avatar{border-radius:50%;color:#fff;display:grid;place-items:center;font-weight:600;flex-shrink:0;-webkit-user-select:none;user-select:none}.login-page{height:100%;display:grid;place-items:center}.login-card{background:var(--card);border:1px solid var(--border);border-radius:16px;box-shadow:var(--shadow);padding:36px;width:350px;display:flex;flex-direction:column;gap:14px}.login-card h1{font-size:21px}.login-card label{display:flex;flex-direction:column;gap:5px;font-size:13px;color:var(--muted)}.login-card button{background:var(--green);color:var(--on-green);font-weight:600;border:none;border-radius:999px;padding:11px}.login-card button:hover{background:var(--green-strong)}.inbox-layout{height:100%;display:flex;flex-direction:column}.columns{flex:1;display:flex;min-height:0;gap:14px;padding:14px 16px}.conv-list{width:330px;overflow-y:auto;background:var(--card);border:1px solid var(--border);border-radius:16px;box-shadow:var(--shadow);flex-shrink:0}.list-tools{display:flex;flex-direction:column;gap:8px;padding:12px;position:sticky;top:0;background:var(--card);border-bottom:1px solid var(--border);z-index:2;border-radius:16px 16px 0 0}.list-tools .search-input{width:100%}.list-filters{display:flex;gap:8px}.list-filters select{flex:1;min-width:0}.label-filter{display:flex;flex-wrap:wrap;gap:6px;padding:10px 12px 4px}.conv-item{display:flex;gap:10px;padding:12px 14px;border-bottom:1px solid var(--border);cursor:pointer;border-left:3px solid transparent}.conv-item:hover{background:var(--card2)}.conv-item.active{background:var(--green-soft);border-left-color:var(--green)}.conv-body{flex:1;min-width:0}.conv-top{display:flex;justify-content:space-between;gap:8px;margin-bottom:3px}.conv-top strong{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-bottom{display:flex;gap:5px;align-items:center}.preview{flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--muted);font-size:12.5px}.chip{background:var(--card2);border:1px solid var(--border);border-radius:999px;font-size:11px;padding:2px 9px;white-space:nowrap;color:var(--muted)}.chip.paused{background:var(--amber-soft);border-color:var(--amber);color:var(--amber)}.chip.step{margin-left:8px;background:var(--green-soft);border-color:var(--green);color:var(--green)}.chip.clickable{cursor:pointer;-webkit-user-select:none;user-select:none}.chip.active-chip{background:var(--green);color:var(--on-green);border-color:var(--green)}.chip.green{background:var(--green-soft);border-color:var(--green);color:var(--green)}.chip.red{background:var(--red-soft);border-color:var(--red);color:var(--red)}.label-dot{width:10px;height:10px;border-radius:50%;flex-shrink:0;display:inline-block}.label-cloud{display:flex;flex-wrap:wrap;gap:6px}.chat{flex:1;display:flex;flex-direction:column;min-width:0;background:var(--card);border:1px solid var(--border);border-radius:16px;box-shadow:var(--shadow);overflow:hidden}.chat-header{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:12px 18px;border-bottom:1px solid var(--border)}.chat-id{display:flex;align-items:center;gap:10px;min-width:0}.chat-sub{color:var(--muted);font-size:12px;margin-top:1px}.bot-toggle{border:none;border-radius:999px;padding:8px 18px;font-weight:600;flex-shrink:0}.bot-toggle.on{background:var(--green-soft);color:var(--green);border:1px solid var(--green)}.bot-toggle.off{background:var(--amber-soft);color:var(--amber);border:1px solid var(--amber)}.messages{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:8px;background:var(--bg)}.msg{max-width:66%;padding:9px 14px;border-radius:14px;line-height:1.5;white-space:pre-wrap;word-break:break-word;box-shadow:var(--shadow)}.msg.in{align-self:flex-start;background:var(--bubble-in);border-bottom-left-radius:4px}.msg.out{align-self:flex-end;background:var(--bubble-bot);border-bottom-right-radius:4px}.msg.out.agent{background:var(--bubble-agent)}.msg-author{font-size:11px;color:var(--muted);margin-bottom:3px;font-weight:600}.msg-meta{font-size:10px;color:var(--muted);text-align:right;margin-top:4px}.msg-image{max-width:260px;border-radius:10px;display:block;margin-bottom:6px}.msg-audio{max-width:260px;display:block;margin-bottom:6px}.media-loading{font-size:12px;color:var(--muted)}.window-banner{background:var(--amber-soft);color:var(--amber);padding:9px 16px;font-size:13px;text-align:center}.banner-btn{background:var(--amber);border:none;border-radius:999px;padding:4px 14px;font-weight:600;color:#fff;margin-left:8px}.composer{display:flex;gap:8px;padding:12px 14px;border-top:1px solid var(--border);align-items:flex-end}.composer textarea{flex:1;resize:none;height:44px;border-radius:12px}.composer button:not(.icon-btn){background:var(--green);border:none;border-radius:999px;padding:11px 24px;font-weight:600;color:var(--on-green)}.composer button:not(.icon-btn):hover{background:var(--green-strong)}.composer button:disabled{opacity:.5;cursor:not-allowed}.icon-btn{background:var(--card2);border:1px solid var(--border);border-radius:999px;width:42px;height:42px;font-size:17px}.icon-btn:hover{background:var(--green-soft)}.icon-btn:disabled{opacity:.4;cursor:not-allowed}.picker{max-height:220px;overflow-y:auto;border-top:1px solid var(--border)}.picker-head{display:flex;gap:12px;align-items:center;padding:10px 14px;position:sticky;top:0;background:var(--card);border-bottom:1px solid var(--border)}.picker-head strong{flex:1}.picker-item{padding:9px 14px;cursor:pointer;border-bottom:1px solid var(--border)}.picker-item:hover{background:var(--green-soft)}.picker-item.disabled{opacity:.45;cursor:not-allowed}.side-panel{width:280px;background:var(--card);border:1px solid var(--border);border-radius:16px;box-shadow:var(--shadow);padding:18px;overflow-y:auto;flex-shrink:0}.side-panel h3{margin-bottom:14px}.field{margin-bottom:13px;display:flex;flex-direction:column;gap:5px}.field label{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}.botvars{background:var(--card2);border:1px solid var(--border);border-radius:10px;padding:8px 10px;display:flex;flex-direction:column;gap:3px}.note{background:var(--amber-soft);color:var(--amber);border-radius:10px;padding:10px;font-size:12px;margin-top:10px}.panel-card{background:var(--card2);border:1px solid var(--border);border-radius:12px;padding:12px;margin-bottom:13px}.panel-card .btn-accept{width:100%;margin-top:8px}.check-row{display:flex;gap:8px;align-items:flex-start;font-size:12.5px;margin-top:8px}.check-row input{width:auto;margin-top:2px}.notes{display:flex;flex-direction:column;gap:8px;max-height:180px;overflow-y:auto}.note-item{background:var(--card2);border-left:3px solid var(--amber);border-radius:8px;padding:8px 10px;font-size:13px}.note-add input{width:100%;margin-top:8px}.empty{padding:30px;text-align:center}.empty.big{margin:auto;font-size:16px}.dash-page{height:100%;display:flex;flex-direction:column}.dash-body{padding:20px 24px;overflow-y:auto}.dash-body h2{margin-bottom:14px;font-size:16px}.page-title-row{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;row-gap:10px;margin-bottom:14px}.page-title-row.narrow{max-width:740px}.page-title-row h2{margin-bottom:0}.page-header{margin-bottom:18px}.page-header h2{margin-bottom:3px}.page-header p{margin:0}.kpis{display:flex;gap:14px;flex-wrap:wrap;margin-bottom:20px}.kpi,.card{background:var(--card);border:1px solid var(--border);border-radius:16px;box-shadow:var(--shadow);padding:16px 22px;min-width:170px}.kpi-num,.card-num{font-size:26px;font-weight:700}.kpi-num.green{color:var(--green)}.kpi-num.red{color:var(--red)}.kpi-num.amber{color:var(--amber)}.kpi-label,.card-label{color:var(--muted);font-size:12.5px;margin-top:3px}.kpi-label{margin-top:0}.kpi-num{margin-top:4px}.cards{display:flex;gap:14px;flex-wrap:wrap;margin-bottom:28px}.tabs{display:flex;gap:8px;margin-bottom:16px}.tab{border-radius:999px;border:1px solid var(--border);background:var(--card);padding:8px 18px;font-weight:500;color:var(--muted)}.tab.active{background:var(--green-soft);border-color:var(--green);color:var(--green);font-weight:600}.agents-table,.pay-table{border-collapse:separate;border-spacing:0;width:100%;max-width:1150px;background:var(--card);border:1px solid var(--border);border-radius:14px;box-shadow:var(--shadow);overflow:hidden}.agents-table th,.agents-table td,.pay-table th,.pay-table td{text-align:left;padding:11px 16px;border-bottom:1px solid var(--border)}.agents-table tr:last-child td,.pay-table tr:last-child td{border-bottom:none}.agents-table th,.pay-table th{color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.05em;background:var(--card2)}.pay-table td{vertical-align:top}.row-pending{background:color-mix(in srgb,var(--amber-soft) 40%,transparent)}.voucher-thumb{width:56px;height:56px;object-fit:cover;border-radius:10px;cursor:zoom-in;border:1px solid var(--border)}.voucher-full{max-width:90vw;max-height:90vh;border-radius:12px}.pay-actions{display:flex;flex-direction:column;gap:6px}.btn-accept{background:var(--green);border:none;border-radius:999px;padding:8px 16px;font-weight:600;color:var(--on-green)}.btn-accept:hover{background:var(--green-strong)}.btn-reject{background:transparent;border:1px solid var(--red);color:var(--red);border-radius:999px;padding:7px 16px}.btn-reject:hover{background:var(--red-soft)}.btn-accept:disabled,.btn-reject:disabled{opacity:.5}.badge{border-radius:999px;padding:3px 11px;font-size:12px;font-weight:600;display:inline-block}.badge.green{background:var(--green-soft);color:var(--green)}.badge.red{background:var(--red-soft);color:var(--red)}.badge.amber{background:var(--amber-soft);color:var(--amber)}.tenant-card{background:var(--card);border:1px solid var(--border);border-radius:16px;box-shadow:var(--shadow);padding:20px;margin-bottom:16px;max-width:740px}.tenant-head{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:12px;gap:10px;flex-wrap:wrap}.apikey{background:var(--card2);border:1px solid var(--border);border-radius:8px;padding:6px 10px;cursor:pointer;font-size:12px;word-break:break-all;display:block}.topbar-btn,.dash-page .topbar button:not(.link){background:var(--green);border:none;border-radius:999px;padding:9px 18px;font-weight:600;color:var(--on-green)}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a73;display:grid;place-items:center;z-index:50}.modal{background:var(--card);border:1px solid var(--border);border-radius:16px;box-shadow:0 20px 50px #00000040;padding:26px;width:330px;display:flex;flex-direction:column;gap:12px}.modal.wide{width:450px;max-height:90vh;overflow-y:auto}.modal label{display:flex;flex-direction:column;gap:5px;font-size:13px;color:var(--muted)}.modal-actions{display:flex;justify-content:flex-end;gap:12px;align-items:center}.modal-actions button[type=submit],.modal-actions .btn-primary{background:var(--green);border:none;border-radius:999px;padding:9px 20px;font-weight:600;color:var(--on-green)}.radio-row{display:flex;gap:8px;align-items:center;font-size:13.5px;color:var(--text)}.radio-row input{width:auto}.funnel{display:flex;flex-direction:column;gap:8px;max-width:760px}.funnel-row{display:flex;align-items:center;gap:12px}.funnel-label{width:200px;text-align:right;font-size:13px;color:var(--muted)}.funnel-bar-wrap{flex:1;display:flex;align-items:center;gap:10px}.funnel-bar{height:22px;background:linear-gradient(90deg,var(--green-strong),var(--green));border-radius:6px;min-width:4px}.funnel-count{font-weight:600}.toast{position:fixed;bottom:24px;left:50%;transform:translate(-50%);background:var(--card);border:1px solid var(--border);color:var(--text);padding:11px 22px;border-radius:999px;box-shadow:0 6px 24px #0000002e;z-index:60}.topbar{display:flex;align-items:center;gap:16px;padding:12px 20px;background:var(--card);border-bottom:1px solid var(--border)}.brand{font-weight:700}.topbar nav a{color:var(--muted);text-decoration:none}.topbar nav a:hover{color:var(--green)}